Introduction to Healthcare Management
Healthcare Management is a unique combination of continuous Quality Improvement and Risk Management. Managing Healthcare Industry is different from managing the Industry of Manufacture. In Manufacture, the Quality Improvement aimed to prevent the presence of Variations. In healthcare, one cannot stop the improvement despite the presence of Standard Operating Procedures (SOPs), manuals, and guidelines. Healthcare Industry is dynamic, just as the Human body is.
Healthcare industry is also considered as part of high-risk industry mostly because it works in a high-risk system with a high error rate. Unable to foresee the sentinel events may bring disaster in the future, both for the organization and the patient.
“the extent to which health care services provided to individuals and patient populations improve desired health outcomes. In order to achieve this, health care must be safe, effective, timely, efficient, equitable and people-centered”
Definition of Quality in Healthcare. World Health Organization (WHO)
What is Graphology?
Graphology is psychological analysis of Handwriting. It is not occult nor pseudo-science. This study dated some hundred years ago. Aristotle stated that “Just as all men have not the same speech sounds, so all men have not same writing”. The study of handwriting developed over time and modern graphology developed through scientific studies through combination of several science and social disciplines.
Handwriting is a product of brain works. When people write something on paper, sometimes they do not care about the scratch or style of each word. But, it is interesting to understand that each scratch that people put on describes how their brain works physically and emotionally.
“While we cannot read minds, we can see certain body movements. As you write you are consciously attempting a message. Beyond the conscious information contained in the written words, the handwriting also divulges information about you and how you felt unconsciously as you wrote”
Amend K & Ruiz MS, Handwriting Analysis, Book-mart Press, 1980
How Healthcare Management can be combined with Graphology?
It makes our service unique. One of the important parts of improving Quality according to Lean Six Sigma is Team Building. This where a project starts. One cannot build effective team building if the personality and thinking pattern are not revealed to other members, in particular the team leader.
We simply analyze people to let them work in the right place according to their abilities and capabilities. With the scientific knowledge and experience of our team, we can help your healthcare business to improve even more.